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Audiovisual Providers of Excellence Program (APEx): FAQs

What is the purpose of the InfoComm APEx Program?

The InfoComm APEx program is a marketing recognition program for integration companies and AV design consulting firms dedicated to providing quality service to customers and upholding industry excellence. This offering replaces InfoComm’s CAVSP™ program.

My company is not a member of InfoComm? Can we be part of the InfoComm APEx program?

This designation is for InfoComm members only.

What is the annual cost of becoming an APEX Company?

$500

What constitutes a small, medium or large company?

For the purposes of this program, small companies have 24 or fewer employees. Medium companies have between 25 and 99 employees. Large companies have 100 employees or more.

Why are there different requirements for companies based on size?

While there are certain principles all participating companies should have to adhere to, InfoComm wants to ensure that companies of all sizes are incentivized to pursue quality initiatives.

Because different companies have different ways of categorizing employees, it is most relevant to note the overall size of the company when considering requirements.

Are there different APEx levels?

No, a company either achieves APEx status, or doesn’t. Each company must earn 100 points annually through a variety of requirements. Points are earned differently depending on the company size.

My company doesn’t currently use InfoComm’s standards. Do we have to buy them?

InfoComm members can download standards free of charge from their member dashboard on the infocomm.org website.

If you feel you need more explanation than the standard contains, you may benefit from purchasing the accompanying guide to standard, which is available at infocomm.org/store. Members receive discounted pricing on standards guides. Non-member companies are not eligible for InfoComm APEx status.

How does the customer survey program work?

You will direct your customers to AWP Research, a third party organization that is outside of InfoComm, to complete an online survey on your firm's work. The completed surveys are judged completely by the third party, and the survey responses are not sent to InfoComm. Additionally, none of your customer’s information will be sent to InfoComm. InfoComm will only receive a note on whether or not the survey from your customer was positive or negative.

Only surveys with an overall positive rating will count toward InfoComm APEx status. Applicants have the ability to receive the completed surveys upon request. After submitting your application, you will be sent the necessary information about our third party survey vendor.

The online customer surveys are a required element of the program. Small companies must provide two positive customer response surveys annually, while medium companies are required to provide four, and large companies must provide six.

My company invests in a certification program that is not on the APEx eligibility list. Can it be added?

Certifications with renewal requirements can be considered. Please contact Aron Abrams for more information.

How will InfoComm promote the APEx program to potential customers?

InfoComm will invest in online advertising, SEO promotions and create an awareness campaign for industry end-customers. InfoComm will also create a toolkit for APEx companies to use when responding to bids/tenders, slides for client presentations, logos, window clings and more.