About Us

Customer Service and Questions

If you need one-on-one help, InfoComm International’s Customer Service Team is here to assist you.

Whether you need to renew your CTS®, sign up for a class, retrieve your password, check your membership status, or handle any other situation — we will get you the answers you need.

How can we help you today?

North America

Call us: +1.703.273.7200 or 1.800.659.7469, Monday-Friday, 9:00 a.m.-5:00 p.m. ET

Email us: membership@infocomm.org

If you are a member of the press, please visit the press room.

Here are the members of our team you could speak with when you contact us:

Debbie Sausville, CTS
Senior Account Manager

Regions: Canada, Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming

Megan Hershey
Account Manager

Regions: Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, Washington, DC, West Virginia, Wisconsin

Matt Bercot, CTS
Customer Service Representative

Sheila Bowman
Customer Service Representative

John Hardwick
Customer Service Manager

Europe, Middle East and Africa

Jonathan Seller
Senior Director of Development, Asia-Pacific Region
Regional Office, Oceania, Middle East and Africa

+61 (0) 2 4403 0305

Pamela Taggart
Senior Director of Development, Europe

+49 (0) 174/ 239 6764

Chris Lavelle
Regional Director, UK and Ireland
Regional Office, UK and Ireland

+44 (0) 1442 345100

Godwin Demicoli, CTS
Regional Director, Europe

+49 (0) 174/ 239 6764

See what's happing in your region

Asia and Oceania

Jonathan Seller
Senior Director of Development, Asia Pacific
Regional Office, Oceania, Middle East and Africa

+61 (0) 2 4403 0305

Andy Tan, CTS
Regional Director, Asia
Regional Office, Asia

+65 6238 6478

Gaurab Majumdar
Country Manager, India

+91.99.8636 6145

Jason York
Account Manager, Australia, New Zealand

+61 (0) 2 8206 0979

See what's happening in your region

Latin America

Rodrigo Casassus Coke, CTS
Senior Director of Development, Latin America
Regional Office, Latin America
Latin America Spanish: +1.786.871.3346
Brazil Portuguese: +55.11.3587.1926
Fax: +1.609.228.5008

Sergio Gaitan Serrano
Country Manager, Mexico

Latin America Spanish: +

Nelson Baumgratz, CTS-D
Country Manager, Brazil

Brazil Portuguese: +55.11.3587.1926
Fax: +1.609.228.5008

See what's happening in your region


  • In order to be able to log in to the InfoComm University, you must either have a valid Certification or be actively enrolled in a course. Courses expire 180 days after enrollment. To regain access to the University, you will need to register for another course.

  • More than likely, you were not properly associated with your employer’s account. While you can edit most of your profile information online by logging in to infocomm.org and accessing your dashboard, changing the company/organization you are associated with cannot be done online. However, a quick email or phone call to your InfoComm customer service representative can fix the problem.

  • There are two ways to add people to your roster: They can create an account themselves at infocomm.org or they can contact their customer service representative (if known) and have one created via email (membership@infocomm.org) or over the phone (703 or 800 number).

    If they choose to create an account online, they can do so by clicking on the login link and then clicking the button to create a new account. Please make sure that they type your company’s/organization’s name exactly as it appears in our system and select your company/organization from the drop down menu after typing the name. They will know they did this successfully when the contact information for your company/organization is auto filled.

    To create a new record or edit an existing record, the information we need is the first and last name, email address, job title, phone number and mailing address.

  • There are two ways to register someone for training: They can register online or by emailing/calling their customer service representative.

    To register online, they must be logged in under their account; if someone else is registering them, that person must be logged in under the student’s account.

    The alternative to this is to contact your customer service representative by email or phone and ask him or her to register the person for a course.

  • Scheduling an exam is a two-step process. The first step is to apply for the exam with InfoComm Certification and the second step is to schedule your exam with Pearson VUE once approved.

    For the first step, you can either register through infocomm.org via the “Certification→CTS” route (requires login) or you can fill out the PDF application that can be found on the same page. Online applications are processed instantly but we ask that you allow two to three business days to process paper applications, since they are done manually by our staff.

    For the second step, you will receive a “Candidate Eligibility Notice” email once your application is processed. This email will have detailed instructions on how to finish your registration with Pearson VUE and schedule your exam.

    If, at any time, you have questions pertaining to the exam process, please feel free to contact your customer service representative.

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