About Us

Customer Service and Questions

If you need some one-on-one help, InfoComm International’s Customer Service Team is here to assist you.

Whether you need to renew your CTS, sign up for a class, retrieve your password, check your membership status, or any other situation — we will get you the answers you need.

Now, how can we help you today?

Call us: +1.703.273.7200 or 1.800.659.7469, Monday-Friday, 9:00 a.m.-5:00 p.m. ET

Email us: membership@infocomm.org

Here are the members of our team you could speak with when you contact us:

Matt Bercot, CTS®
Customer Service Representative
Fun fact: Matt is an avid sports fan!

Sheila Bowman
Customer Service Representative
Fun fact: Sheila is a big puzzle fan and avid reader of true crime books.

John Hardwick
Customer Service Manager
Fun fact: John has been playing drums and percussion in a variety of professional music groups since the 5th grade.

Megan Hershey
Account Manager
Fun fact: In college, she was an active member of Sigma Kappa Sorority.

Debbie Sausville, CTS®
Senior Account Manager
Fun fact: She was Miss Virginia in 1975 and competed in the Miss USA pageant in 1976. Debbie has also been a volunteer speaker and victim advocate for Mothers Against Drunk Driving since 2005.

Asia and Oceania

Andy Tan, CTS

Regional Director, Asia

Regional Office, Asia


+65 6238 6478


Jonathan Seller

Senior Director of Development, Asia Pacific

Regional Office, Oceania, Middle East & Africa


+61 (0) 2 8206 0979


Gaurab Majumdar

Country Manager, India


+91.99.8636 6145


Jason York

Account Manager, Australia, New Zealand


+61 2 8004 2122

Europe, Middle East and Africa

Pamela Taggart

Senior Director of Development Europe





+49 89 420 44 79 71


Chris Lavelle

Regional Director, UK and Ireland

Regional Office, UK and Ireland


+44 (0) 1442 345100


Godwin Demicoli, CTS

Regional Director, Europe

Regional Office, Europe


+49 89420 447971


Jonathan Seller

Senior Director of Development, Asia-Pacific Region

Regional Office, Oceania, Middle East & Africa


+61 (0) 2 8206 0979

Latin America

Rodrigo Casassus Coke, CTS

Senior Director of Development, Latin America


Regional Office, Latin America


Latin America Spanish:
+1.786.871.3346
Brazil Portuguese:
+55.11.3587.1926
Fax: +1.609.228.5008


Sergio Gaitan Serrano

Country Manager — Mexico


Latin America Spanish:
+52.1.55.3955.6791


Nelson Baumgratz, CTS-D

Country Manager — Brazil


Brazil Portuguese:
+55.11.3587.1926
Fax: +1.609.228.5008