About Us

Customer Service and Questions

If you need some one-on-one help, InfoComm International’s Customer Service Team is here to assist you.

Whether you need to renew your CTS®, sign up for a class, retrieve your password, check your membership status, or any other situation — we will get you the answers you need.

North America

Call us: +1.703.273.7200 or 1.800.659.7469, Monday-Friday, 9:00 a.m.-5:00 p.m. ET

Email us: membership@infocomm.org

Here are the members of our team you could speak with when you contact us:

Matt Bercot, CTS
Customer Service Representative

Sheila Bowman
Customer Service Representative

John Hardwick
Customer Service Manager

Megan Hershey
Account Manager

Debbie Sausville, CTS
Senior Account Manager

Europe, Middle East and Africa

Jonathan Seller
Senior Director of Development, Asia-Pacific Region
Regional Office, Oceania, Middle East and Africa

+61 (0) 2 8206 0979

Pamela Taggart
Senior Director of Development, Europe

+49 89 420 44 79 71

Chris Lavelle
Regional Director, UK and Ireland
Regional Office, UK and Ireland

+44 (0) 1442 345100

Godwin Demicoli, CTS
Regional Director, Europe

+49 89420 447971

Asia and Oceania

Jonathan Seller
Senior Director of Development, Asia Pacific
Regional Office, Oceania, Middle East and Africa

+61 (0) 2 8206 0979

Andy Tan, CTS
Regional Director, Asia
Regional Office, Asia

+65 6238 6478

Gaurab Majumdar
Country Manager, India

+91.99.8636 6145

Jason York
Account Manager, Australia, New Zealand

+61 2 8004 2122

Latin America

Rodrigo Casassus Coke, CTS
Senior Director of Development, Latin America
Regional Office, Latin America
Latin America Spanish: +1.786.871.3346
Brazil Portuguese: +55.11.3587.1926
Fax: +1.609.228.5008

Sergio Gaitan Serrano
Country Manager, Mexico

Latin America Spanish: +

Nelson Baumgratz, CTS-D
Country Manager, Brazil

Brazil Portuguese: +55.11.3587.1926
Fax: +1.609.228.5008