2009 Technology Managers Room Support Survey
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Questions Addressed
- Which of the following best describes your organization?
- K-12 education
- Higher education
- Corporate
- Non-profit
- Government
- Other
- What country or region is your main facility located in?
- How many people does your organization employ at your location/branch/campus?
- How many technology rooms does your department manage?
- How many full-time employees in your department support technology-equipped rooms?
- How many part-time employees in your department support technology-equipped rooms?
- How many are managers/supervisors?
- What department do you work for or report to?
- What percentages of the rooms are used for the following purposes? (should total 100%)
- Briefings/presentations
- Conferencing
- Training/education spaces
- Meeting space
- Multipurpose rooms
- Auditoria
- What types of technology are installed in the majority of your rooms?
- What types of technology are you considering installing in the next 12 months?
- When an AV problem arises, how does the user report the problem?
- What percentage of AV support services on your campus is (should total 100%):
- Centralized
- Not centralized
- What percentage of out of warranty repair is done using the following (should total 100%):
- In-house staff
- Contracted (outsourced services)
- Manufacturer
- What is the typical response time to troubleshoot and repair AV problems on-site?
- Do you use a remote management system?
- If so, please list what system you are using and its benefits.
- If no, please select the reason(s) that best describes why you do not currently use a remote management system:
- Are you planning on deploying a remote management system within the next 12 months?
- What percentage of operational and troubleshooting support ("sneaker net") is performed in-person rather than through remote management?
- Please compare and contrast the advantages and disadvantages that you see of in-person "sneaker net" verses remote management.
- How does "sneaker net" or remote management affect amortization of equipment and subsequent purchases of new equipment?
- What follow up is done to ensure the client is satisfied with the AV troubleshooting or repair?
- What is your approximate budget for new audiovisual/videoconferencing equipment this year?
- What is your approximate budget for maintenance and operations for AV spaces, excluding wages?
