Update Your Contact Information

Whenever you have a change in mailing address or contact information, you must notify the Certification Office in writing (email, fax or mail) to ensure that all records, score reports, certificates and renewal alerts are sent to the correct address and received in a timely manner. Change of address requests should be mailed, emailed or faxed to:

InfoComm International, Attn. Certification Office
11242 Waples Mill Rd., Suite 200, Fairfax, VA 22030
1 800.659.7469 or +1.703.273.7200
+1.703.691.2756 Fax

Or contact our Customer Service Team

It is important to keep your records up to date. When you have been approved to take the exam, you must have proper identification (a government issued photo with signature ID as listed in the Handbook) and the name on the ID you present MUST match the information that has been submitted to Pearson Vue or you will not be allowed to take the test and will have to reschedule, incurring additional fees.

You must also notify the Certification Office in writing if you legally change your name. A notarized copy of official or certified documentation supporting the request (e.g., a notarized copy of a marriage certificate) must be included with the request. Requests received without official documentation will not be processed.


Certification is not a guarantee for performance by certified individuals. Certified Technology Specialist™ (CTS®) holders at all levels of certification have demonstrated audiovisual knowledge and/or skills. Certified individuals adhere to the CTS Code of Ethics and Conduct and maintain their status through continued education. Certification demonstrates commitment to professional growth in the audiovisual industry and is strongly supported by InfoComm.

All eligibility, application, score reports, special accommodation requests and general inquiries regarding InfoComm certification will be handled through the InfoComm International Certification Office, with headquarters located in Fairfax, Va., U.S.A. Purchases of education, membership or any other InfoComm services are not required to seek certification.

InfoComm International
Attn. Certification Office
11242 Waples Mill Rd., Suite 200
Fairfax, VA 22030

Phone: 1.800.659.7469 or +1.703.273.7200
Fax: +1.703.991.8259